Now, you might be asking about the warranty. Why doesn't Fabricio simply return the phone? Well, it turns out that the warranty on his handset expired two months ago. And to make matters worse, Nokia refuses to repair the device for free; this upset Fabricio so much, that he vows that his next phone will be an Android model. He wonders how Nokia could give a free handset to someone that had a Samsung built Android model catch on fire, but fail to take care of someone who is a Nokia customer.
You can't blame Nokia for not repairing the phone. Sometimes, it is the phone owner's fault. You might remember a couple of years ago, a Samsung Galaxy S III was said to have exploded while in an unplugged car dock. Both Carphone Warehouse, where the phone was purchased, and Samsung, refused to replace the charred model. And when the truth was finally revealed, it turned out that the retailer and manufacturer had done the right thing. Apparently, a friend of the phone's owner had dropped it in water. Panicked, he tossed it into the microwave in a misguided attempt to dry it off.
As far as Fabricio is concerned, unless he can convince Nokia that he honestly deserves a free replacement, he will continue to use his burnt Nokia Lumia 920 until it is time for him to make the switch to Android.
source: TudoCelular (translated) via WMPoweruser
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